When public officers violate the government's mandated delivery of service, the public is adversely affected in many ways. The impact felt by the public is usually seen in the following areas:
Delayed service delivery: Public officers are responsible for providing essential services to the public. When these services are delayed or not provided, it can cause inconvenience and frustration to the public. This can lead to a backlog of services and a backlog of complaints, which can have a domino effect on the community.
Poor service quality: When public officers are absent from work or not performing their duties, it can lead to poor service quality. This can lead to mistakes, errors, and omissions that can cause harm to the public. It can also lead to longer wait times and more frustrated and angry customers.
Reduced trust in government: The public's trust in the government is an essential aspect of democracy. When public officers fail to deliver essential services, it can cause a reduction in trust in government. This can lead to a decrease in the number of citizens who participate in the democratic process, as well as a decrease in the willingness of the public to pay taxes.
Economic losses: Delayed or interrupted service delivery can cause economic losses to individuals and businesses. For example, if a public officer fails to process a business license, it can prevent a business from operating, leading to economic losses. If a public officer fails to process a loan application, it can lead to financial losses for individuals.